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Baruch Dayan HaEmet: Cosmo DiPasquale

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Some three and a half decades ago, as a newbie agent, my then sales manager introduced me to my new-to-me client, Cosmo. He was nothing like I'd would have expected of someone in his mid-sixties: vivacious, friendly, fun and just the best sense of humor. And warm, so cordial and welcoming. A year and a half later I had made the jump to independent agent, and Cosmo came with me. Over the years we helped with his life and business insurance, and more. In recent years, I most often spoke with his beloved daughter Pat. Yesterday afternoon, I got "the call;" Pat let me know that he'd passed away on Sunday , just a wee bit shy of his 100th birthday. It's odd to think that this wonderful person , whom I've known since my very first week in this indus try , i s really gone. And I'm hu mbled, as well, by the thought that , while I've delivered many claim checks over the years, this will be for one of , if not the , first policies I ever wrote. How many ag en...

Heads' up, Insurance Agents & Brokers

Just now on the Ohio DOI website: We are aware of a phishing scam targeting insurance producers regarding a falsified insurance claim related to their company that has been submitted to the National Association of Insurance Commissioners. This fraudulent email displays the NAIC and CIPR logo, can originate from a naic or gmail account and asks the recipient to click on a link to download the complaint notification. Certain anti-virus products will detect this is a malicious email but if you receive a similar email and have any concerns, contact the NAIC Service Desk at (816) 783-8500 or help@naic.org .

Lowe's Doubles Down on Customer Dis-Service

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So the saga finally played out this past Sunday. What saga, you may ask? This saga: " I had to learn from the nice lady on the phone that their rule is that they can't send items out for delivery on the same day, and that tomorrow's deliveries are already booked ." As one might imagine, I was unconvinced that the rocket surgeons at Lowe's would actually come through with the promised Sunday delivery, so I started calling the store a little after 8:00 in the morning. I was told that they were still loading, and to try again later. Knowing that if the truck left the store without my oven there was zero chance of delivery that day, I called again at 9:00 and 10:00. Each time I was put off, and it wasn't until after 11:00 that I was able to confirm that the oven was, in fact, out for delivery. Again, there was zero effort to reach out to me until after noon, when Shawn called to tell me that the oven would be delivered between 2:00 and 4:00. Had I not diligentl...

MVNHS@ News

Britain's Much Vaunted National Health Service� just can't seem to catch a break: NHS hospital trusts to pay out further �55bn under PFI scheme. Some are spending one-sixth of their entire budget on repaying debts from misguided Blair-era policy https://t.co/jxd8CdrFgr @zoesqwilliams @hilarypepper @paulmasonnews @george_gillett pic.twitter.com/YPvNwoUGQ1 � Peter Tatchell (@PeterTatchell) September 15, 2019 Well, that'll happen when you're diverting over 16% of your current budget to cover shortfalls that were baked into the cake 20 years ago. And just what was that " secret ingredient ?" So glad you asked: The "private finance initiative" is actually a fairly efficient mechanism when costs can be controlled: " (PFI) is a way of financing public sector projects through the private sector. PFIs alleviate the government and taxpayers of the immediate burden of coming up with the capital for these projects ." Shorter: Kicking the can do...

Breaking (Good) News: Dorian SEP

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Just now in email from CMS: " SEP Available for Victims of 2019 Hurricane Dorian " This addresses concerns that folks who had become eligible for an SEP but unable to finalize a new plan because of storm-related issues will get another bite at the apple: " Consumers who qualified for an enrollment period, such as an SEP, but were unable to complete a Marketplace application, plan selection, or enrollment process due to Hurricane Dorian, may have access to an Exceptional Circumstances SEP ." They get an extra 2 months (well, 60 days) to log in and enroll, and "request a retroactive start date based on when he or she would have picked a plan if not for Hurricane Dorian." Nice! [Additional info is available here or by calling 1-800-318-2596]

Heads' up Dayton (OH) folks

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A s part of our Strides Against Breast Cancer fundraising, we're helping out with Brunch & Beer at the 5th Street Brewpub in the St Anne's District: �Love, Hope & Faith� team for the Making Strides Against Breast Cancer Walk will be hosting a Fundraising Event at the Fifth Street Brewpub on Sunday, September 15th from 10 AM to 2 PM. Come and join us for Sunday Brunch. The team will be �Guest Bartenders� during the event and will be raising money for the fight against Breast Cancer. The walk is on October 19th at Fifth Third Field in Downtown Dayton.

Lowe's blows

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Back on August 31, we purchased a new oven from our local Lowe's store (wanted to support the local folks instead of ordering online). That proved to be a mistake. We were promised delivery by today (September 12), and that was the last we heard from them. No follow-up, no notification, nothing. So I called the store this morning, and was informed that the delivery had been pushed out to the 22nd. Again, no one bothered to communicate this to me. I only learned of it because I initiated the call. I told the manager that this was not acceptable, and that I expected delivery today. He insisted several times that he couldn't promise that. No effort was made to accommodate or offer alternatives. So I called corporate, and was informed that the oven had been delivered to the local store, but because Lowe's store managers are incompetent, I had to learn from the nice lady on the phone that their rule is that they can't send items out for delivery on the same day, and that t...